Our Covid-19 Hygiene Policies – Part of our Covid-Safe Plan

As I’m sure you expected, we’ve made some changes at Lash&Smile to ensure we’re keeping you safe. Most of these are protocols, such as personal protective equipment worn as well as even more rigorous cleaning and disinfecting schedules. We thank you for your cooperation so that we can provide the safest environment possible.

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HERE’S WHAT WE’RE DOING 

• We have updated our opening hours and you can now book online. 

• We have limited appointments per day.

• We wash our hands before and after every client, before using computers, and sanitise throughout the appointment if we need to touch something on our trolley (products etc)

• We will, as was always our policy, be wearing a mask for the duration of your appointment. 

• As always, we follow strict protocols for cleaning our tweezers and other equipment between each client, including full immersion in an industry-specific solution, for your safety.

• All of our team members have completed their Covid-19 Infection Prevention Certificate. No-one has been overseas in the last 3 months (no-one’s been anyway, actually!)

• We will be taking all staff temperatures at the start of each shift (using a contactless, infrared thermometer), and no one experiencing a fever/raised temperature or any symptoms will be permitted to work.

• We have a vigorous cleaning/disinfection schedule, with high contact points being given special attention on top of daily cleaning.

• We have removed all blankets and now use easy to clean protective bed covers and bed roll.

HERE’S WHAT WE ASK OF YOU 

• A friendly reminder that if you aren’t feeling well/have symptoms, if you have been in contact with a confirmed case of COVID-19, or recently returned from overseas in the last 3 weeks – please reschedule your appointment to a later date after you have tested negative. 

• We request that you wash your hands upon arrival.

• Please arrive on time, unfortunately if you arrive before your appointment time we will have to ask you to wait.

• In line with new procedures, all clients (including existing) will be emailed a new consultation form with updated information/questions to complete prior to their appointment time. This is to ensure that we have correct contact and health information. It will be treated in accordance with privacy laws, with strict confidentiality.

• Masks will be given to all clients to wear during treatments. Please wear them and dispose of them afterwards.

• Please don’t bring anyone else to your appointment. We’re sorry – we absolutely cannot accommodate any additional guests  including children and partners.

• It’s advisable to dress warmly (or bring your own blanket!) as unfortunately, we won’t be able to provide blankets any more during treatments so beds can be disinfected between clients.

• We may (pending government advice) request that you allow us to take your temperature before we begin any treatment, using a contactless, infrared thermometer. If you do have a raised temperature, we will unfortunately need to reschedule.

• Please complete before your appointment

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Thank you and we’re very much looking forward to seeing you all.